Warranty & Returns
Warranty and Returns
1. Warranty Information
1.1. At ChainHoistStore.com, we stand behind the quality and reliability of the products we offer. Please note that warranties may vary by manufacturer and product. It is essential to understand the specific warranty terms for the product you have purchased. Warranty details can typically be found in the product's user manual or on the manufacturer's website.
1.2. Our team is committed to assisting you in understanding the warranty coverage of the product you've purchased. If you have any questions or need clarification regarding the warranty, please do not hesitate to contact us.
2.1. If you find it necessary to return a product you've purchased from ChainHoistStore.com, please read and understand the following return policy. Returns must be initiated according to the following guidelines:
3. Return Authorization
3.1. Prior to returning any item, you must contact our customer support team to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
3.2. Please provide the following information when requesting an RMA number:
- Your order number
- Product description
- Reason for the return
- Condition of the product
- Date of purchase
3.3. Once your return request is approved, we will provide you with the RMA number and specific return instructions. Please follow these instructions carefully to ensure a smooth return process.
4. Return Fees
4.1. Please be aware that returns may be subject to the following fees:
- Cancellation Fee: Orders canceled after placement may incur a cancellation fee. The amount of this fee will depend on the circumstances and the stage of production at the time of cancellation.
- Return Merchandise Fee: Returns that are accepted and processed may be subject to a return merchandise fee. This fee covers the cost of processing and restocking the returned item.
4.2. These fees will vary based on factors such as the condition of the returned product and any expenses incurred during the return process. We will work with you to determine the appropriate fees.
5. Freight Charges
5.1. Please note that all freight charges, including the cost of shipping the product to you and the cost of returning the product to us, are non-refundable. You, the purchaser, are responsible for all freight charges associated with the shipment of the product.
6. Conditions of Returns
6.1. To be eligible for a return, the product must be in its original condition, including all original packaging and accessories. The product should be like new, and not show signs of wear, misuse, or damage.
6.2. Returns are typically processed within a reasonable time frame after receiving the returned item. Please allow time for our team to inspect and evaluate the returned product.
7. Contact Us
If you have any questions about our warranty and returns policy, need to request an RMA number, or require further assistance, please do not hesitate to contact us: